Hangzhou Hongtu Machinery Equipment Co., Ltd

Standard Transit Time

HTL operates and ships products internationally. We mainly ship products to Unite States, Canada, Australia, and more. You can contact our customer support hotline or email us so we can identify if we can do product shipping in your area.

Parcel Shipping by Air Express

5-10 business days for areas including United States, Canada, & Australia. Australia: 5-10 Business Days Order outside listed areas MIGHT take more than 5 – 15 days to receive from the day of purchase.

Parcel Shipping by Sea

The Normal time is 30-55 Days. Note: All timeframes are only estimates. There are some cases where delivery might be delayed or earlier than posted.

Order Tracking

Customers can track their orders using the tracking number provided by HTL or inquire about your parcel status by calling or Send Email us so we can give you the more detailed information.

Shipping Cost

We can send to your shipping agent . Or You can contact us so we can further assist you regarding shipping costs.

return the goods

For returning products, all items will undergo a standard investigation to determined whether the product returning shipping fee will be shouldered by HTL or the customers.

Shipping Restrictions

For areas with delivery/shipping restrictions, you can contact our customer support first before placing your orders. This is to identify if we can ship orders to your location.

Express Shipping

For express shipping requests, we encourage you to request such a matter within 24 hours upon placing your orders. All expedite requests made on weekends and holidays will not be accepted.

Change Shipping Address

HTL encourages all customers to double shipping addresses and other information before checkout. This is to avoid hassles and delays. Changing shipping addresses/es are accepted within 24 hours upon placing the order. Once the shipment is in process, we can’t modify the address.

Taxes

Depending on the destination of the parcel, customers will shoulder taxes unless collected upon checkout or pre-paid by the customer. Delivered Status but not Received. For orders that products delivery was successful and not received, immediately contact HTL support so we can investigate the said matter.

Reported Lost Products

If your products are not received after 2 days of the posted delivery date, you can contact HTL so we can take action to your concerns immediately. Give us at least 1 – 3 days to process the situation and we will be contacting you regarding the delivery update.

Contact HTL Today

You can keep in touch with us by calling us at 18958100336 / 0571-87049617 or you send a message on our email at hzhttools@foxmail.com